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We recognise that communication is the key to successful project execution. We have therefore put together a host of communication tools, to ensure, we have open channels of effective communication with clients, and partners.
Communication management system (Part of PMS - internal tool)
 Online tool, available to clients/partners and internally
Captures all project related communication
Enables tracking of all correspondence
Automatic mail alerts to all stakeholders (clients/partners/internal)
Ability to attach files
No one has ability to delete transactions
Issue management system (Part of PMS - internal tool)
Online tool, available to clients/partners and internally
Enables client to raise support issues, or project related issues
Enables tracking of issue history to closure
Automatic mail alerts to all stakeholders (clients/partners/internal)
Ability to escalate issue to senior management
Ability to attach files
No one has ability to delete transactions
Other communication tools
Skype - all PM's/PL's are regularly available on skype for immediate consultation with client
VOIP - Our VOIP lines are available for enabling clients to call locally
Email - all mails are responded to within 2-3 hrs, on same business day
The above tools help us to keep track of all client communications. This not only raises confidence level of client, but also helps us to manage projects much more effectively.
To know more about our utilization of communication tools, send a mail to us at - info@aapnainfotheek.com, or call us at - 9899500454 and ask for Abhijit Roy.
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